For the past 3 months, it literally made it to 3 months yesterday, June 7, 2026, I have been going circles with Verizon trying to get access to my account so T-Mobile can pay off my phone. That was the deal given at the time I signed up with T-Mobile, I think, it’s been so long I can’t even remember! However, that can’t take place because of the poor business practices within this company. I’m pretty certain at this point that the ONLY reason they have live customer service reps is to ware you down, try to manipulate you to pay bills you don’t owe or just plain give up.
Well, guess what? I’m not rolling over on this and neither should anyone else.
These large companies like to bully people into giving up even though they are aware the customer is right and has every right to be angry. A cell phone transfer takes, what, maybe 30 minutes or less, for just transferring to another carrier? I honestly don’t remember because I have only transferred once before this and it was smooth. This will be the last time I transfer to one of these big companies.
I started out with Cingular when cell phones started making a hot entry into the market. Actually, wait, it goes way back farther than that, I had Sprint! The first ass hole network to enter the scene. Ok, back to Cingular, which morphed into AT&T many years ago, and it was fine until I noticed they weren’t offering me upgrades, my bill kept getting higher and had been on the same plan I’d had since I started way back in the mid 2000’s, so they were stale and I felt like the company had gone downhill. I kept seeing advertisements for Verizon showing I could get unlimited data and calls for less than what I was paying with AT&T, which was not unlimited, and that’d my bill would be about $100 after using auto debit from a checking account. This is where the predatory or false advertisement kicked in.
I get my new phone after trading in my old one with Verizon, make the changes and no big issues. I go to enter my back account information and get a message saying that my checking account doesn’t qualify for the discount. There was nothing I could locate that stated only “specific bank accounts” could qualify or that ( as of most recent searching on the Verizon site) you needed to choose a specific plan to get it. This is taken straight from the website:
*When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a discount. Discount amount is dependent on the mobile plan version. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.
I wasn’t aware of this little disclaimer until AFTER I had already signed up. But I did enroll in paperless billing, and I still didn’t get the $5 dollars off my bill, which apparently must fall under “only certain plans.” Next was the voicemail issue shortly after, and it never got fixed. I had messages I couldn’t check, I tried to get visual VM setup again and no luck. I contact customer service and got absolutely nowhere. Customer service is just a defense line, they don’t help anyone, they keep you from getting problems SOLVED and to make you feel as though you’re crazy and unreasonable. Sound familiar to anyone…..GASLIGHTING, a classic Narc (Narcissist) move.
One thing I have noticed, since I have called these dumb fucks 6 or more times now, is that they LOVE to talk over you. That is the one thing I cannot stand and will not put up with, being talked over, I shut it down immediately. I don’t care for customer service putting words in my mouth, assuming from the get the go they know what the problem is or start to interrupt me with questions when I am trying to explain my situation. My other pet peeve is repeating myself in the same conversation. Which leads me back to the questions, they may have LESS questions if they’d shut the fuck up and take the time to listen to what I am saying. This may seem small to some people and not a big deal, however, this will take me from 10 to 100 instantly. And I know it irks a lot of people because I have worked in customer service for many years.
Anyone who’s anyone that has worked in customer service knows (or at least anyone with manners or fucking brain) empathy and room to talk is what helps calm down upset customers. Lying to them and doing the same process over and over and over again, does not! What I mean by the same process is just that, they attempt to access the account, or pretend to, they can’t because it’s closed, ask me for a pin number I may have used twice since I opened the account, give said pin number and gee, it doesn’t work. I think it was the fourth or fifth call that someone finally offered to send me a hard copy of my bill so I could finally give it to T-Mobile, so Verizon gets paid off, and it still has yet to show up. The 5th call is when an agent all of a sudden informs me “you have to go to a Verizon store and have your pin number reset.”
Really? Well, I already reset my pin number over the phone back in April, when I first called asking why I was being billed. That was supposed to be the last communication between Verizon and I. The agent said I’d be getting a letter verifying that the account was closed and they never mentioned that I wouldn’t be able to access anything. Supposedly customers who leave still have access to their account for 90 days, I believe it said or at least 60.
I stand corrected, Verizon community page says you have access to closed accounts for 6 months! It’s another lie! I have not been able to access my account since they closed it.
Here is the whole answer given by an administrator from Verizon:
Admin
Updated Feb 26, 2026 by Albrean_VZ
Once you disconnect your mobile account or port your number to another carrier, you can still access your account up to 6 months after the disconnection date. You can do this by accessing the Verizon Sign in to a disconnected account page. You’ll need your mobile number, the last name on the account, and the ZIP code for verification.
Once you’ve entered the correct information, you should be able to access your account details, including your final bill. If it is still showing account is locked after following those steps please visit our contact us page and an agent will help you unlock your account.
Please visit Verizon mobile bill statement FAQs > Manage section to learn more about viewing your final bill once disconnected.
https://community.verizon.com/discussion/1820942/disconnected-account-login
If you go and find this information on their website, you’ll see the person who asked about this was trying to transfer to another phone carrier, this is obviously a problem Verizon chooses to ignore and no one is holding them accountable for it, nor the misleading discounts. So here, the admin states all these resets can be done over the phone, but one as I said before, I was told I had to go into a Verizon store and it gets better….oh goody!
I finally step foot into a Verizon store asking to have my pin number reset and guess what……you can’t go to ANY Verizon store, it must be a corporate store! I tell the kid at the desk, “Well, you’ve all ran me in circles enough and I’m not going to another store. I’ve had it. Who can help?” And just like clockwork, what does he do? He calls the same dumbass customer service and I go through the same shit process I just went through! He made it more complicated because he called from his personal phone. And while I’m sitting there listening to more BS I snapped. Straight….up….snapped! It was like I was watching myself tear this agent a new asshole.
A guy (who didn’t bother saying his name), who claimed to be the manager, only decides to get involved once I start yelling and saying “this is ridiculous. It shouldn’t be this much of a hassle to get account information, let alone a phone transfer.” He starts in with the Ma’am shit and tells me I need to direct my anger at the real problem. HA! Oh, it’s directed correctly at this company and unfortunately if you work at Verizon, you’re the face and you’re the front line. He is a terrible manager, he did nothing to defuse the situation, nor did he bother to find out what was really going on. He was talking on the phone and not once did he intervene until I freaked the fuck out. It seems he finds it acceptable to make customers jump through hoops and be billed for months when they’re no longer an active customer. He said “I’m referring you to corporate.” OOOHHHH, I’m scared! He doesn’t even mention I’m not in a “real” Verizon store, it’s Russell Carriers or some shit.
I usually don’t get that upset, but when you’ve been dealing with incompetence for 3 months and going through perimenopause, it’s the perfect storm. It happened so fast it really did feel like an out of body experience and I can barely remember what I actually said. What really put the icing on the cake was the kid, who somewhat attempted to help, said I was the 2nd person he talked to that week that had the same issue. To point this out again, obviously this is a problem that Verizon chooses to ignore.
Once I got home, I called the corporate Verizon store (in tears), 23 times, and no one answered. It simply circles you back to the same customer service that clearly has no power to do anything but take your money and lie to you. I made a bad choice and tried to speak with customer service since no one would answer. I made an official complaint with the FCC regarding this predatory business to which they have 30 days to respond to. I then turned them into consumer protection agency here in Iowa. My next step is to post this whole story on their Facebook page and see what happens!
In the meantime, I have received emails and texts stating Verizon has turned me into collections for their fuck up. I wonder how long they can hold their breath?
If you have had the same joy as I have dealing with this company or any other phone carrier for that matter, please leave comments. If you were able to get a problem like this solved, definitely leave a comment!
Mess in the Midwest 